Terms and Conditions for Removals in Liverpool

Welcome to our Removals Services in Liverpool. By engaging our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.

1. Definitions

In these terms:

• "Company" refers to our removals service provider based in Liverpool.
• "Customer" refers to the individual or entity engaging our removals services.
• "Services" include all activities related to the moving and storage of goods.

2. Service Terms

Our removals services encompass packing, transporting, and unpacking goods within Liverpool and the surrounding areas. We strive to provide reliable and efficient services to ensure a smooth moving experience.

2.1 Booking and Scheduling

Customers must provide accurate information during booking. We reserve the right to reschedule services in case of unforeseen circumstances, with prior notice to the customer.

2.2 Service Limitations

We are not responsible for fragile or high-value items unless specifically agreed upon in writing. It's recommended to inform us of any special requirements during booking.

3. Pricing and Payment

Our pricing is based on the volume of items, distance, and any additional services requested.

3.1 Payment Terms

Payments are due upon completion of services unless otherwise agreed. We accept various payment methods, including credit cards and bank transfers.

3.2 Additional Charges

Any extra services or unexpected circumstances may incur additional charges. Customers will be informed in advance of such costs.

4. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

• Cancellation made 48 hours before the scheduled service will incur no penalty.
• Cancellation made within 24 to 48 hours before the service will incur a 50% fee.
• Cancellation made less than 24 hours before the service will incur a full fee.

Refunds for overpayments will be processed within 14 business days.

5. Liability and Insurance

We take utmost care in handling your goods. However,:

• Our liability is limited to the declared value of the items.
• For items of significant value, additional insurance can be arranged upon request.
• We are not liable for delays caused by unforeseen events outside our control.

6. Customer Responsibilities

Customers are responsible for:

• Ensuring that all items are securely packed unless packing services are provided.
• Disclosing any hazardous or restricted items.
• Clearing pathways for efficient movement of goods.

7. Dispute Resolution

In the event of a dispute:

• Customers should first contact our customer service team to resolve the issue.
• If unresolved, disputes may be taken to an independent mediator.
• All decisions are final and binding once agreed upon.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any legal actions will be conducted within the jurisdiction of Liverpool courts.

9. Amendments

We reserve the right to modify these terms at any time. Customers will be notified of significant changes via email or our official communication channels.

10. Acceptance of Terms

By booking our removals services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing our Removals Services in Liverpool. We are committed to providing a seamless moving experience.